Terrible treatment during my moms death

Hello Peter,

I have been battling with ABSA regarding my moms home loan, letter of Executorship and will. My mom passed away on the 4th July and was in hospital prior to her passing, therefore she missed bond payment arrangements, I called absa whilst my mom was in hospital to let them know my mom is in hospital therefore she cannot make any payments and I did not know the details of the bond at the time. After my mom passed I went to absa Bank to get the banking details and amount owing for the bond and I to try and make arrangements, they assisted me and said they would make a note of this which they did not.

I then found out my mom has a will at asba after struggling and calling many different companies and absa tell numbers I eventually found it. (I'm which absa should've noticed as I was telling all the departments that called that my mom had passed but they didn't even refer me to anyone) They said they cannot communicate over the phone and I should email them. They gave me 3 email addresses intake.estate, cemdeceased and bond restructuring and I emailed all of them. I emailed them and I explained that the estate/deceased department need to work on the will etc... Very fast so that I can get the letter of Executorship and I asked them to liase with your bond department as I need to act promptly and make arrangements but I first need the letter of Executorship.

They have now handed my deceased mom, me and my dad over and I have people harassing me with phone calls during a very difficult time and then they still have the nerve to put the phone down in my ear and they are so rude.

Please can someone assist me with my moms deceased estate, will, letter of Executorship and bond arrangements before your collections department start black listing us. I asked many time for arrangements to be made.

I did pay the arrangement late for June 2021 and for July 2021 as my pay date and remuneration is different from my mom's which I stated in an email.

I have sent through the death certificate and all other requested documents.

Please contact me urgently on *** or my dad on *** or email me on *** or my dad on ***. Me and my dad are also bond holders and we need this matter settled before things get worse as I did act promptly when my mom passed but it is your departments which are slow.

Many Thanks, Janelle Prinsloo