Terrible terrible service from Absa

I wrote a review on the 25 May about terrible service I am experiencing with Absa and I was promised by Daphne Grange that she will assist me within 4hrs but until today she kept mute. I have been writing follow ups reviews but no response. This is a painful experience I don’t think I will or any member of my family will ever do business with Absa, what a terrible service