TERRIBLE, TERRIBLE SERVICE ABSA

Last weekend my wife realized that her flexi reserves was blocked. She use this money to pay her debts. Needles to say it is quite uncomfortable if this happens. On Tuesday 13 March we went to ABSA main branch in Bloemfontein. The one women told us that it is a problem on the system. She phoned someone and they told us that we must FICA. We went home got all the documents and went back. We were helped to FICA by another person (Natalia Moodley) who told us that everything will be fixed early the next day. Wednesday everything was still the same. Thursday we went back and was helped again by the same agent. She phoned everyone and then she phoned the big shot of FICA in Bloem. She needed the documents mailed to her and the agent promised me that this women will phone us. We told her that we want to see her superior. She took us to the Branch Manager (Siya). We were there for 5 minutes and between all the phone calls he received during that time we got 1 minute to state our case and he told us he could do nothing. The phone rang again and then we left. Today the problem is still there. Our debit orders are going to be declined with costs and this . will reflect badly on our record. I hope that someone could help us. At this stage we have no money to pay our dues. I also want to know that if there is a problem on the system why did they not communicate with the clients. It is really terrible service.