Terrible Telephone Exchange

Your call centre prompts are absolutely dreadful. I was trying to figure out how to pay money in for a debit order that had bounced on my vehicle and I spent 10 minutes getting redirected and after failing to add my account number fast enough the call was ended and I had to start all over again. Even worse I have to listen to long pieces of information that are not relevant to me and sometimes choices are offered that are also not relevant to what I am looking for. Please bring people back or at least get a competent AI who can recognise what I am looking for and connect me to the right people. The way the calls are set up are a terrible experience for callers and to be frank make me sick to my stomach and unwilling to do business with ABSA. I just wanted someone to help me make a payment, why should it be so hard to do?