Terrible service with your referred ABSA attorney Steyn Kinnear!!!!

I originally received a commitment of a 20% discount from the attorney’s above via email.

When I received the invoice statement it did not include the 20% discount. I queried it and was told that this was because they originally assumed that they were also handling another property registration for me and that they later discovered that this was why they gave me the discount. I asked why they did not communicate this to me at the time and their answer was that “they can draft a letter for me today!”. When I first received the statement , I asked the lady ‘Surina’ about why the discount was now not reflecting on the statement and her answer was “You know that we are nearing X-Mas and we must also try and get the most money possible as we are also looking out for ourselves too!!!” (Shocking!)

I have been banking with Absa for more than 20 years, have three bond accounts with you (the third one currently being registered) and I must say that I am dissatisfied with this attorney and cannot believe that Absa would refer me to attorneys that resort to such devious practices. I feel like I have been conned!

I escalated my complaint to ABSA a month ago and today I receive an email from your relationship consultant that I need to send a written apology to the attorney or they will not refund me half of the 20% discount (10% was renegotiated since) or I will not get my money. really??!! I assure you that I will not apologise as I am not at fault. I will take this further to the media if it not resolved urgently