Terrible service with claim processing

On the 27th of November I opened a building claim(reference ********** ) with ABSA . I received a confirmation sms that my claim has been registered. An assessor was assigned to my case. Since November 2017 this gentleman has failed to find time to fit my claim in schedule. It is unfortunate because I have been a loyal Absa client and have not missed a single payment on my bond. I am dissapointed with the level of service I am receiving in return. Even following up with gentleman on whatsap does not yield any positive results. No one is giving me any feedback or explanation as to where the problem is. This is totally unacceptable.