Terrible service - waiting over 45 mins

I went to Absa in Eikestad mall to open another account as I am an existing customer. The receptionist informed me that there were 2 consultants on duty and only one client was waiting to be served, implying that the wait would not be too long. During this time, other customers came in and were served before me and the man who was waiting when I got there. We sat there for 45 minutes, not once did the receptionist - who was sitting at a desk less than 2 metres away from us - check in to see if we were fine, or bother to explain why it was taking so long. I'm assuming that the customers who were served before us had already made appointments, which is obviously understandable, but this should have been explained to us before we sat down to wait for the consultants. After 45 minutes of no assistance, I booked an appointment at the Neelsie student centre branch for the following day where they explained that requests of my nature would take about an hour to complete - something which, again, the receptionist at the Eikestad branch failed to mention.