CM
Chrissy M

1 reviews | Active since Apr 2017

04 Apr 2017, 15:11

Terrible service - VF Department

<p>i have been a good customer of ABSA for so long, have financed 4 vehicles with them, i called the call center to ask for a quote to add on additonal finance for a maintenance upgrade and they have transferred me from pillar to post with no one being able to assist, this is really frustrating and annoying. i mean how hard can it be for someone to give me a quote over the phone. Then i laid a complaint to their complaints department was even worse, the lasy put me through to innovations who wanted to sell me a plan, i mean really, catch a wake up ABSA, if you want to keep good clients make sure you maintain them and assist when need be. really pathetic service all round</p>

0
Replies (2)
Absa
Absa's reply05 Apr 2017, 12:32
Official

Dear Customer

Thank you for bringing this matter to our attention.

Kindly provide me with your account or ID number to enable me to log a formal complaint.

Regards

Claudette

CM
Chrissy M's update05 Apr 2017, 13:20
Reviewer Update

thanks for responding, please send me an email address or contact number i will be in touch with my details.