TERRIBLE SERVICE / *******

Last year June my husband sent me R1000 using cash send, when i tried to withdraw the money a week later it refelected at the ATM that the pin code was incorrect, I tried on numerous oiccasions and it said the same thing. My husband has been to the bank on multiple occasions to try to retrieve his money and the consultant at the bank says that the money was credited back to our bank account, this is a blatant lie. Till this very day 07/03/2016 since June 2015 no one has come back to us to let us know when we will be receiving this money. Its R1000 from one customer, how many other customers has ABSA ****** money from and have gotten away with it. This is unacceptable that they cannot trace where the money is and NO ONE gets back to my husband to inform him as to what is happening with his money...