Terrible Service / Terrible Communication

Extremely poor service from ABSA Home Insurance, registered a claim on Thursday for a Burst Geyser, Was assured that FOGI will send someone out to access and repair. Still waiting for Plumber-Boys to come out and complete the repair. When we spoke to them they are apparently busy at another site in Newcastle. Still waiting for ABSA Home insurance to contact me back. Absolutely terrible service. Poor communication. Over promise and NO delivery