Terrible Service. Still waiting almost 3 weeks for refund.

<p>We requested business bank statements from ABSA in February to be emailed and were advised of the charges . We confirmed the entire cost to be R150.00. The conversation was recorded however ABSA debited our account for R1700 on the 6 March 2017. We complained to our local absa branch, small business manager (Shumani) at the Clearwater mall via email and received confirmation tha t the recorded conversation would be listened to and the outcome would be given to us within 24 hours. We waited a further 3 days and still no reply from our small business manager Shumani. We then phoned the branch and urgently requested intervention from the branch manager. Shumani phoned us back to say the money would be reversed as the recorded conversation had been reviewed and found in our favour. To date we are still waiting for the money to be reversed. We are now waiting 17 days. In the interim we also called and left more messages for Shumani on Friday the 17th March as awell as the branch manager on the 20th of March 2017. To date -no one has returned my calls or rep**** to any emails. Further more we requested 3 times for someone to assist us with an educational bank account we have for my daughter. we would like to invest some more money to be saved. No one-including Shumani, replies to our requests. Lastly we have requested the application forms for a merchant account for our online business. we have held on for over 45 minutes to speak to a consultant. To date, no paperwork has been sent to us as promised, we are despondant and wish to move our account from ABSA as we are clearly of no importance to them.</p>