Terrible service received from Absa Fica

<p>Absa Fica is the most inefficient department to deal with. I am totally shocked that Absa has not recognised this and done something about it. I was sent an sms in April about outstanding documents needed by Absa Fica. I have full signing power on an account. I went in to Absa Musgrave and submitted all my docs. Lo and behold the harassment started from October /November where Absa Fica messaged me and told me they need proof of address. I then told them i had submitted all my docs to Absa Musgrave. They apologised and said that Absa Musgrave did not upload the proof of address and they will send me another proof of address form which i humbly accepted and emailed it to Absa Fica and a lady by the name of Refilwe. ince then i have been receiving calls messages etc asking me once agin for this proof of address form. I ahve been harassed terribly called messaged if you look on the system Absa wil see this. I am at my wits end. How can a big bank like Absa allow this to happen. i have told everyone how Absa Fica treats customers.</p>