Terrible service / Misleading

A couple of years ago I was the victim of identity theft whilst I was a client with ABSA. Debit orders were deducted. initially ABSA refused to reverse such, but finally did. Due to the lack of service I decided to close my Cheque and Credit Card Accounts. I went to a branch to assist in closing my Cheque & Credit account. I was advised to make use of their Telephone banking at the branch for assistance in closing my credit card account. The reason for closure was requested.I advised as per the above and noted that I never used the account thus no reason for keeping it open. The consultant advised that I keep the account open as no banking costs will be charged unless the card is used. She confirmed same a couple of times. (Calls are recorded) To date I have never used the account. On receipt of a Credit Report it came to my attention that an amount of R 352 was due and payable on the account. Statement now state R 399.53 for an account which was never used, despite an undertaking of no costs.I phoned you 06-04-2016-the closure dept was too busy to assist and apparently someone would phone me before close of business.To date no call. The reasons for the closure is obvious!