TERRIBLE SERVICE JUST TO RECORD AND INVESTIGATION OF ********** DEBIT ORDERS FROM MY ABSA PLATINUM ACCOUT

I am frustrated absa platinum account holder who has got two debit order gone through my account without my authization,i tried to report this to absa ***** department, instead i had been sent from one person to the other for almost 45min being on the line! And the last person named Anza kept me holding for almost 5min after i informed him that i need to register a ***** that i need investigated, and he still transfered to another person who wanted to tranfer me again! What the hell is this, jst to request an investigation to a ********** debit order on the Account i have with Absa, i have to spend the whole day being transfred from Bella to Tyrese from him to Anza from him to general inquiry, the whole day! WHAT A TERRIBLE SERVICE IS THIS JUST TO GET AN INVESTIGATION LODGED WITH ***** DEPARTMENT?