Terrible service from the online agents and bank.

Dealing with ABSA has been an absolute nightmare. I’ve been trying to FICA my wife’s account so we can receive an inbound swift payment, and the process has been a complete disaster.

We submitted the required documents via email and through the app multiples times. Over a week ago, ABSA even confirmed by email that the account had been FICA’d. Yet, when trying to receive the payment, their system still shows the account as not compliant. This has been dragging on for more than two weeks.

We’ve visited the branch, phoned multiple online agents, and every single time we get a different story — but always the same useless outcome: “resend the documents” and “we’ll escalate the matter.” Nothing gets resolved. If this carries on, the swift payment will bounce back, which is unacceptable.

The service has been pathetic, inconsistent, and frustrating. This experience is a joke. Time to move on to a new bank.