TERRIBLE SERVICE FROM ONLINE HOME LOANS

Worst service if there ever was. App**** for a bond extension on 3 May. Keep on getting mails to send documentation that they have. I call and am told it is a small balance that needs to be withdrawn or capitalised that is causing the hold up. I withdraw the balance while on the phone with the consultant only to get the same mail again a week later..... I phone three times but this time "Richard working with my application" is not available, not in his office, and in a meeting over a period of two days. Today is 16 May. So much for their 3 days approval. And the worst is the false we apologise for the inconvenience standard answer for everything that is false, infuriating and offensive! Should an existing ABSA customer for a very long period with a perfect payment profile be serviced like this, I feel sorry for new applicants