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AS
Aron S

1 reviews | Active since May 2013

03 Jun 2020, 10:44

Terrible service from ***** division

I have made numerous calls to the ABSA ***** line regarding ********** activity on my credit card. After many attempts and escalations I have still not received any feedback from the investigator. This is totally unacceptable as the case was logged on 16 April already, the investigator has still not provided me with feedback.

0
Replies (3)
Absa
Absa's reply03 Jun 2020, 14:35
Official
Dear Aron Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .

Kind regards,Lebogang Masiane Group Customer Care
AS
Aron S's update08 Jun 2020, 11:37
Reviewer Update
I am not satisfied with the feedback received. To date, I do not know what the findings of the investigation was, or if any investigation was done. I need to know where and how the ********** transaction took place on my account in order to avoid it happening again in future. Telling me that I have been refunded and closing the case is not a solution. I require the details as to how my account was compromised.
I await urgent feedback
Absa
Absa's reply08 Jun 2020, 12:34
Official
 Dear Aron 


Thank you for the above communication. I have also received you e-mail,  please accept my sincere apology . Please note that i have referred the matter back to ***** to provide us with more details .Feedback will be provide timeously.
 
 Kind regards,Lebogang Masiane Group Customer Care