Terrible Service from Absa .......yet again!

On Fri 5 Oct , I sent an email to the absa general enquiry to find out how to keep my account open. (Ref num # ********** 9). No response received until now , I sent another email (Ref num # ********** 6) and still to date no response. This is a bank I have been with for years now , advertising all over about service 24 hours a day , 365 days a year yet I still have no response , its very disappointing. Can someone please respond to me or assist me to sort out my enquiry.