TERRIBLE SERVICE FROM ABSA VEHICLE DEPARTMENT

TERRIBLE service, from Vehicle finance department. The bank is refusing to refund me additional money added to my instalment without my consent . all they do is log a call, its seems they don't care now that my car is settled and I don't owe them anymore. For the third time, im told "we logged a call for your refund " Its been Two Months already!!!!!

I am extremely disappointed of this horrible customer service, after 18 Years of Loyalty