AM
Anesu M
1 reviews | Active since Oct 2020
28 Oct 2020, 07:48
Terrible service from ABSA vehicle amd asset finance
I have recieved the most terrible service frim ABSA behicle and asset finance following the settling of my car finance account. Its now almost 30 days since i settled and I can not get a refund that is owed to me back. I have called the call center on numerous occasion no body helps me. I am kept on hold for 20 minutes at a time with no assistance. Emails are not responded to. This is honestly the worst service ever. I will never finance a car with ABSA again.
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Absa's replyOfficial
28 Oct 2020, 10:42Dear Anesu,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.
I look forward to being of service to you.
Vanessa Crowe
Absa's reply28 Oct 2020, 10:42
Official
Dear Anesu,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.
I look forward to being of service to you.
Vanessa Crowe