sS
shelleynelson S

1 reviews | Active since Jun 2017

14 Jun 2017, 15:20

Terrible service from ABSA's Sindisiwe Khumalo | Liaison Officer | Consumer Banking | OBS Collections |

<p>On the 31/01/2017 I settle and paid in full an agreed amount as per ABSA's lawyers Brooks & Luyt.</p> <p> </p> <p>I never received a paid up letter as well as had it cleared off my name.</p> <p> </p> <p>I contacted ABSA and have been dealing with Sindisiwe Khumalo since January 2017 - I gave the proof of payment - then I was requested for Bank statements which I sent - then I was asked for Journals and credit statement - which as a non bank employee I do not have access to - I copied ABSA client service on these emails but to no avail.</p> <p> </p> <p>We are in June now and still ABSA has not kept their promise as per agreement that the debt is settle and account paid in full.</p> <p> </p> <p>I have new lawyers harassing my now for the same account which has been settled and paid in full !!!</p> <p> </p> <p>I am beyond fed-up and find this a serious case of negligence and *****.</p>

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Replies (1)
Absa
Absa's reply15 Jun 2017, 08:02
Official


Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd