Terrible service from ABSA private bank & Europcar

<p>During October used ABSA credit card for deposit on one of 2 vehicles rented from Europcar in Kenya. After driving 10 km on dirt road shocks of one vehicle broke. Europcar said our problem because their website states not allowed to travel to Masai Mara - which is untrue. Thereafter they alleged that vehicle was overloaded & "driving style" caused damage. Both vehicles were loaded in their presence, had same load &</p> <p>travelled same road together, only one broke after 10 km & other one travelled 150 km on dirt road. Not enough space for details, but ABSA has credited card with R11 500 + says it is my problem to sort out with dealer in Kenya. This after they reversed the transaction in October, advised me to cancel the card & issued me with a new card. 2 Months later, without notice - just credited the new card. Europcar has sent a document to ABSA which states not allowed to drive in Masai Mara/national parks. Never mind fact that vehicle did not break in any national park, this document was not given to us at the time and does not form part of their terms & conditions (which have also been furnished to ABSA) !</p> <p> </p>