SB
Sharon B
1 reviews | Active since Jun 2020
24 Jun 2020, 11:53
TERRIBLE SERVICE FROM ABSA & PLUMBERS
On the 14th June 2020 my geyser burst and I phoned Absa and they allocated ET assist plumbers to come and replace a new geyser... The plumber installed a new Geyser since replacing the geyser it has been leaking and the pipes was attached skew.... Now I have to phone Absa every 2 hours so that they intern can get hold of the plumbers to fix there mess... ET assist plumbers are very difficult to get hold of and don't get any feedback from them.... Service as well as After service received was absolutely pathetic, They fact that need to come back for a 3rd time and now I am still unable to get hold of them is absolutely pathetic.
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Replies (1)Absa's replyOfficial
24 Jun 2020, 13:23Dear Sharon
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply24 Jun 2020, 13:23
Official
Dear Sharon
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
