Terrible Service from Absa once again

On the 23rd November 2024, I received an e-mail, which I thought was from my internet service provider, namely 1-Grid. The email was a link to an outstanding amount of R109. We currently pay 1-Grid on a monthly basis and I thought it was unpaid. I clicked on the link and it diverted me to a 1-Grid webpage. I received an SMS from ABSA with the OPT (see attached). The message however never had any value, ie R21 327.10 that was subtracted from my account.

I immediately contacted ABSA to stop the transaction as it had not yet cleared off my account. I was told that there was nothing that they could do and instructed me to open up a case of ***** at the Police station (see attached) and email ABSA the story.

Some time later, I received a call from a lady at ABSA which told me that they will not refund me. I told her that the SMS from ABSA never had a value on it, and she said it did. I told her id email the proof. I would never have put the OPT in, if there was a value of R21k going to be subtracted from my account. ABSA usually always specify the amount to be subtracted in the SMS. How is this my fault?

No one from ABSA has got back to me after this last email below. I also emailed my ABSA Business bank manger and sent a WhatsApp, just to be blue ticked.

I have business accounts with ABSA for the last 15 years and we have a perfect track record. I am so disappointed that I actually think we should just move our portfolio to a different bank.

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