Terrible service from Absa insurance, change!

I have had a geyser burst in my unit more than two months ago. I contact Absa (Melissa Naicker & Clement Govindasamy) and get no response to my questions or a status update. It is really pathetic service and I will try to convince my body corporate to switch from Absa in future. If I still get no response, I intent to report the matter to the short term insurance ombudsman.