Terrible Service From ABSA Insurance.

On Saturday, 27 November 2021 a Dis-chem delivery person arrived to deliver some medication. We opened the electric gate for him and he entered. When we closed the gate again, the one pillar against which the gate guides were mounted, broke, causing the gate to fall down. People from Mamba security and people from a neighbourhood group helped us to pick up the gate and chain it to the pillar at the other end just so that there isn't a gaping hole in the wall. The result is that we were locked inside our own yard because my wife and I are pensioners and cannot handle that gate on our own. We submitted the claim to ABSA on Monday, 29 November 2021. It is now Tuesday, 07 December and we are still locked in. Fifteen e-mails to ABSA went unanswered. When we called during last week to establish progress we were told they are waiting for the damage report. This report was submitted two days prior to our enquiry. Now, more that a week after the incident when we enquired about progress again, we were told they want a police report and case number. When we wanted to know why, they said because we bumped the gate with our car, causing it to fall over. So, they totally fabricated a story on their own, without talking to us, just to delay the process. Good thing we have two witnesses. They also claimed that assessors were here and they were the ones who submitted this information. The assessors they referred to were nowhere near our house. So we are still trying to get the problem resolved and it seems that instead of providing the service that we pay a lot of money for, ABSA prefers to argue, delay and make false statements.