Terrible service from Absa I Direct and their service provider--- Claim still not finalised

good day

i have submitted a claim with i direct last week, i have to keep calling for feedback to confirm if claim is settled, well it is now settled despite my numerous calls, now the issue is the useless servie provider, has not made contact with me for 3 days, absa i direct consultant says the service provider will contact me, no contact has been made to say how they will replace my items, when i called service provider, they cannot assist, or the consultant working this will call back, please absa take control of your business... i have been 2 weeks without my items and absa and their service provider has not been able to sort this