TERRIBLE SERVICE FROM ABSA ***** DIVISION

The morning of 18 June 2018 I woke up as my cell phone's message alert went off at 1 o'clock to indicate that an amount of R5 300.00 was withdrawn from my current account via internet to an account at Absa Canal valley. Six minutes past one I received a message from Absa Internet that if it was not me that signed in to my account I must phone them immediately. I phoned them to report that money was withdrawn via internet out of my account and they sent me the necessary documents that should be completed. I went to the Garsfontein police station to get a case number. The completed documents with the police case number was sent to the Absa ***** division via e-mail on 22 June 2018. I received a confirmation back with a reference number and that they a Spedcialist Consultant will contact me and that the investigation will take approximately 4-6 weeks. I contact the ***** division 6 times and nobody know what is going on and there is no feedback what so ever. You are not allowed to speak to a consultant because the telephone number that was given only ring with nobody that was answering the phone. I am a loyal Absa client for over 40 years and if it is the way they treated their clients they are going to loose clients. Their service is absolutely terrible.