Terrible Service from ABSA Credit Life Dept.

I have app**** for top up loan on my current personal loan at ABSA Bank. Loan was approved and i was asked if i am interested to take out credit life. I asked them if they can tell me what my installment will be with credit life, but they couldn't give me a total amount, the person assisting me could only tell me that it is R3.25 for every R1000.00. Still I was not sure because i was not 100% sure about my total loan amount. This was on 11 Feb.19. On the 12th of Feb.19 I decided to rather be safe and take out that credit life on my loan. I went to ABSA Brits Branch, just to be notified they cannot assist me. Long story short, after numerous phone calls, emails to Brits ABSA, today 4 March 2019 (20 days later). NO feedback or communications back from ABSA Credit Life dept. I need to mention this. I have been client with ABSA since I was +- 9 years old when it was still Trustbank if I remember correct. This year i am turning 43 years. So for +- 34 years I have been loyal to ABSA Bank. But my loyalty does not mean a thing to ABSA Credit life dept. That they showed me very clearly this past month. I really tried to be patient. I don't even know who to complain to at ABSA because the few people I spoke to about this, was totally *********** to give me feedback and totally unprofessional. Elias at ABSA Brits is the only one trying to assist, -but only after i had to make contact myself. There was a branch manager and customer relations manager I spoke to at Brits telephonically, but needles to say their " friendly' service over the phone was ' great '! (NOT).