Terrible service from Absa car Finance department

<p>i damaged my car keys a Merc and now i need a certified copy of my car registration certificate in order <br />to get mercedes to make new keys for me. i called absa vehicle finance call centre and they told me i need <br />to wait 2 days for the certificate to be couriered to my nearest branch. i was given a reference number <br />and when i contacted the call centre today i was told the request was not made. Had to hold on for a long time while i wasnt even <br />being assisted. so utterly disgusted!!!How diffficult can it be tojust certify the document and send.</p> <p> </p>