1 reviews | Active since Jun 2013
TERRIBLE SERVICE FROM ABSA BUSINESS - DO NOT USE THIS BANK!!!!!
ABSOLUTELY TERRIBLE SERVICES (Leading bank - that will be another day)!!!!
1. ABSA send an absolutely silly email to address FICA - no dates, no requirements JUST WARNING THAT THE ACCOUNT WILL BE LOCKED IF NOT ADDRESSED! 2. I RESPOND PER EMAIL TO THE ALLOCATED BANKER AND ALL THE SERVICE EMAIL ADDRESSES I CAN GET HOLD OF - NO RESPONSE FROM THE BANKER!!!! - ERROR RESPONSE FROM OTHERS - FROM "Salesforce System <***ca>" AND "Your email to the ABSA Customer Support Center could not be processed due to a technical error. Please wait a few minutes and resend the email. Please accept our apologies for any inconvenience caused." Hence, no reference number or nothing!!! WHAT THE HELL???? 3. I PHONE THE ALLOCATED BANKER ON HER CELLPHONE - TO LEARN THAT SHE IS OFF-SICK AND CAN NOT HELP ME BECAUSE SHE DOES NOT HAVE ACCESS TO A LAPTOP/PC!!!! NO-ONE ELSE TO DEAL WITH???? (all good and well, but I am going to be inconvenienced!!!!! 4. SHE WAS SUPPOSED TO GET BACK TO ME - NOW THE 4TH DAY - STILL NO RESPONSE!!! 5. I JUST PHONED BANK - BUT MANY OF THE NUMBERS PROVIDED IN WEBPAGES "NOT VALID"!!! 6.EVENTUALLY GOT THROUGH TO ONE NUMBER - BUT IS STILL HOLDING NOW FOR MORE THAN 10 MINUTES!!!!!!!!!!
This is a nightmare till now. I will, however, respond here once I experienced the resolution process!
This is a nightmare till now. I will, however, respond here once I experienced the resolution process!
This is still not resolved. ABSA is absolutely useless!! NO, their employees are useless - and this has been going on since February 2022!
Business Banker - useless - fire her!
The senior person appointed person to resolve the matter - useless - fire him!
Actually, get rid of all the employees: You cannot get hold of any specific individual - they never answer their phones!
- All the phone numbers on ABSA's web pages go to the wrong department - incorrect numbers! - ABSA's online banking gives an error message and then requests you try again - but it is FICA documentation they believe is not correct anymore (how the hell should I guess that is the reason for the error?)
- The ABSA website indicates that you can upload FICA documents - but again no such thing (only a "Done" at the place where you are supposed to upload documents!!!)
Those that reading this in trying to find a suitable bank and to decide which to go to - please, please, do not go to ABSA. I can promise you that you will be sorry one day!
This is still not resolved. ABSA is absolutely useless!! NO, their employees are useless - and this has been going on since February 2022!
Business Banker - useless - fire her!
The senior person appointed person to resolve the matter - useless - fire him!
Actually, get rid of all the employees: You cannot get hold of any specific individual - they never answer their phones!
- All the phone numbers on ABSA's web pages go to the wrong department - incorrect numbers! - ABSA's online banking gives an error message and then requests you try again - but it is FICA documentation they believe is not correct anymore (how the hell should I guess that is the reason for the error?)
- The ABSA website indicates that you can upload FICA documents - but again no such thing (only a "Done" at the place where you are supposed to upload documents!!!)
Those that reading this in trying to find a suitable bank and to decide which to go to - please, please, do not go to ABSA. I can promise you that you will be sorry one day!
Hence, Absa is entirely to blame for the account being locked!
It's still locked - I AM WAITING!!
Hence, Absa is entirely to blame for the account being locked!
It's still locked - I AM WAITING!!
The business account is not under Fica lock.
Please try to make a transaction and let us know, looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
The business account is not under Fica lock.
Please try to make a transaction and let us know, looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Can ABSA not find which business account is locked???
Can ABSA not find which business account is locked???