Terrible service from absa business banking

Good day It is now the third month that this account is blocked and i cannot make payments I am beyond upset. I thought that it was resolved by someone in Richards bay last month the account was then active but now when I’ve tried to make a payment it says not verified.

Is this how customers are treated each month? I am highly disappointed with Absa and nobody has called me after sending me emails from action line. This is the 4th month that this account BUSINESS CHEQUE ACCOUNT has a fica lock on it. I’ve made endless calls and sent many emails as you were away and hasn’t attended to this account or rep**** to any emails neither has your supervisor. Absa ACTION LINE has told me I should contact you to urgently send through the documents required for signing to be emailed to me ASAP in order for this fica lock to be sorted out. Whilst waiting kindly ask your manager from his side to extend the fica issue so that edora can make payments . I am highly disappointed and fed up of this back and forth for this business account . I received help from Richards Bay as nobody in Westmead Durban assisted me. This is unacceptable. I’ve called you on *** asked to speak to you the line just rings this is very stressful on me and I’m tired of having to deal with this fica issue. Urgent attention is required for this to be sorted out today.