Terrible service from Absa bond division again

Shocking service from Absa again. I sent an email to Absa bond division for them to contact me urgently. They immediately acknowledged receipt. The following day they sent me a message to say they would be contacting me shortly. I've just received a message to say that I mist either email them or phone them. What ever happened to customer services? I recently had to go to all the banks in a day. Absa was the absolute worst! Extremely disappointed!