Terrible Service from ABSA Bank

Good Day,

I've requested a settlement letter back on the 28th of February 2020, and have since paid up the vehicle in full. Since then, I've logged a request to receive the original NaTis document. Absa has given no feedback with regards to the settlement that was paid, nor are they able to give me any feedback regarding my original NaTis document. We have since entered lock-down, and I could only log an official investigation on 5th of June 2020.

Currently their support line requires you to hold on for more than 30 minutes. This is unacceptable from a bank of their status.