Terrible service from Absa

On Friday, 13 December 2019 l went to Absa Rivonia branch to fica my account as it was frozen. I was assisted by a lady called Theresa Kekana. After waiting for an hour, she could not assist me and informed me that l must wait as she is still processing the fica. I asked her why it’s taking so long and she said did you think fica takes 2 minutes. I was surprised to hear such a rude answer and l asked her how long fica takes as l have more than an hour with her and fica is still not done. She said if you are in a hurry take your documents and come back some other time but my account was still blocked. I asked her how many more minutes and she told me that she needs 45 more minutes. I am wondering if she or anyone in the branch knows how fica is done as she kept calling her other colleagues to assist her but no one was able to do it. I took my documents and left the branch.

I then approached Absa mall of Africa on Saturday, 14 December. They assisted me and informed me that l still cannot access the funds in my account. Fica will be processed within 24 hours from Saturday. I had no choice but to leave the branch. I waited for three days and the account is still frozen. I went to mall of Africa to enquire yesterday and was informed that fica has not been processed at the head quarters so l still cannot access my money that is in the account. The staff at Absa informed me that there is nothing they can do but to wait. I need to travel but l cannot and l really don’t know how long it will take Absa to process fica so that l can access my money.