Terrible service from ABSA

I phoned ABSA today on ***, as that is the number on my bank statement, for queries. I want to know why my usual credit rebate does not show. After listening to a whole lot of stuff about what the bank does / does not do (please don’t waste my air-time with all of your marketing – just improve the service please) it is then” Push button this and push button that”. Person number one says he does not know so please hold on. After a good while he returns with a: “I will transfer the call to another department”. He however did try to be helpful. It then went from bad to worse. There was this horrible back ground noise in this other Dept. and the lady could barely hear me let alone help me, nor do I think she wanted to. The connection with the first person was fine. So I doubt if it was my phone. She indicated it was but she was clearly in a room with a lot of background noise. She then tells me to go into an ABSA branch. The last time I did that I walked out after an hour of waiting and when complaining and asking how much longer would I be expected to wait I got told the people at the help desk were still going to be very long. I then left after having wasted my time and having got nowhere. With respect to today’s call - I was not even given the chance to rate the service. Probably because the lady knew I would give the lowest possible rating. Emailing *** is also a waste of time–one does not even know if the email reached the server. Most organizations send an automatic response – not ABSA. ABSA your service is appalling! Just look at all of the complaints on Hello Peter – time for an improvement please. I suggest that you go and see how Nedbank operate. They have a ticket system. It gives a guide of how many people are in the queue before you and the TIME one is expected to wait. And, they have comfy green chairs to sit on, not these horrid wooden benches with no backs that after an hour of waiting one leaves the branch with nothing except backache, the experience of my last in branch visit. By the way today's call wasted 19mins and 38 secs of my airtime and did not help me at all.