1 reviews | Active since Dec 2018
Terrible service from Absa
Bad service from Absa. On the 16/05/2022 i did a settlement payment on my Absa Bond in Greenacres branch, fill in all paperwork to instructed them to cancel my Bond and home insurance. On the 24/05/2022 I went to the branch to find out what to do to get my title deed of the house whereby the said my Bond were not canceled. On the 24/05/2022 I sent a email to absa legal department with the attached settlement letter and payment requesting they must cancel my housing Bond and insurance. On the 1/07/2022 i received feedback from the absa legal department that they forward the email to the revelant department. On the 12/07/2022 I phoned Absa complains department to find out as why my Bond and insurance was never canceled. On the 14 /07/2022 i received a email from Absa with attached documents that's needs to be completed before the 15/07/2022. On the 15/07/2022 i resent all completed documents back to Absa. On the 16/07/2022 i went back to the branch checking if my Bond is canceled. The branch put me on the phone with Mr Tumiso of legal department, whereby he said that the never received my email with the documents requesting that my Bond must be canceled. While i we're busy speaking to Mr Tumiso i resent the email proving that i did sent the email on the 15/07/2022. On the 29/11/2022 i went to Absa Cleary Park branch and it's still not canceled. The branch put me on the line with Absa home whereby i was speaking to Mr Matume ref: number C***9 whereby he said they can do nothing for me he don't know why i am complaining to him as they are not in fault i must complain by the branch and i don't have any proof that and a ref: number that my Bond and insurance must be canceled. I do have all proof and correspondence emails that i was requesting absa to cancel my Bond and insurance. This will be my last contact with Absa with there unprofessional service. I will make sure that i will go to the Ombudsman hopefully they will be able to assist me.
If there's any one reading this can you please provide me with information how to expose this bank. I believe that there is more clients with similar issues with this bank.
If there's any one reading this can you please provide me with information how to expose this bank. I believe that there is more clients with similar issues with this bank.
I do acknowledge receipt of your email, thank you very much. I do appreciate and apologies for the so called investigation. Stating that the bank never received the signed cancellation, what joke is this because to how many staff of Absa did I sent it to. I do have all correspondence between me and your bank staff. I will make sure I will print it and make it public. I feel disappointed and disgusting in Absa. By not cancelling somebody bond and insurance on their request Absa is becoming *****'s that stole from their clients.
I do acknowledge receipt of your email, thank you very much. I do appreciate and apologies for the so called investigation. Stating that the bank never received the signed cancellation, what joke is this because to how many staff of Absa did I sent it to. I do have all correspondence between me and your bank staff. I will make sure I will print it and make it public. I feel disappointed and disgusting in Absa. By not cancelling somebody bond and insurance on their request Absa is becoming *****'s that stole from their clients.