TERRIBLE SERVICE FROM ABSA!

I have email the Home loans cancellation department of 1 November ( case number c-c-***8) and have had no reply. I then email again on 3 November and still no reply. On 8 November I emailed the complaints resolution email for ABSA ( case number c-***6) - promising to contact the client within 8 hours - AND STILL NO EMAIL/CONTACT FROM ABSA.

How can your customer service be so bad?