Terrible service for Personal loan application

I was unable to do an online applications for a personal loan as the personal information page keeps on forgetting the correction I made to the info, so I had to do a telephonic application. <br> <br> I emailed my supporting documents through on the 3rd of July 2015 at 08:55AM. (Since then I have sent it through 3 times to follow up) I phoned the call centre yesterday 6 July and was promised that someone will phone me this morning (7th), no one phoned me. Then again I phoned the contact centre and was promised that someone will phone me by 3:30PM. And by 4PM after holding the line for 30minutes I still have not received a quote, only that the Assessor responsible for my quote is Lesedi and he has gone home! Terrible service from ABSA.