Terrible Service

I am extremely disappointed with the way my FICA issue has been handled by ABSA. I went to the ABSA branch to submit documents required for FICA and those documents were sent to their relationship banker "Tshoane Mapheto" who had to check CIPC status and process the documents but did not do so until I lodged a complaint.

After a week I was told that the FICA problem is resolved. Now I have discovered that the problem is still there and I cannot transact on ABSA app, it looks like there are forms that I need to sign and send again to someone called "Kamohelo Mokoena ". I am worried how long this processes will now take if they took a week and a complaint for them to temporarily fix my FICA.