TM
Tshwaedi M

1 reviews | Active since Feb 2020

03 Oct 2023, 10:29

Terrible service

it marks full 2x months and a week without a car since the 29 0f July 2023 due to incompetency and negligence of a panel beater called Prima in Limpopo whereby they failed to do a proper inspection and fix my car. They welded tie rod instead of replacing the steering rack so till today Nissan SA are in parts back orders and I had to fight with both my insurer and panel beater to fix my vehicle cause they were trying to be smart and shift the blame saying it was not them who messed up with my car.

Till to date they're still refusing to give me a courtesy car, they service sucks big time and I regret insuring with them cause even their call Centre agent will put you on hold for an hour and still fail to provide a good service.

*** ******

0
Replies (4)
TM
Tshwaedi M's update03 Oct 2023, 13:31
Reviewer Update
Policy number: ***
ID number: ***
Claim number: ***
Absa
Absa's reply03 Oct 2023, 16:17
Official
Thank you
TM
Tshwaedi M's update05 Oct 2023, 16:04
Reviewer Update
Your so called agents Queen Corbett who ignores client emails and calls, her service is terrible and also Nthabiseng Sibande who have the nerve and audacity to mail a client and say she's having network connectivity issues hence she couldn't call back, what an *********** duos.

Till to date my matter hasn't been resolved.
Absa
Absa's reply06 Oct 2023, 13:27
Official
 Dear Tshwaedi

We have been informed that contact was made with you to explain that a security deposit to Avis has to be paid as it is a refundable deposit to ensure that you bring the rental vehicle back with a full tank of petrol and no damages to the rental vehicle. 
 Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd