NM
Ntobeko M
1 reviews | Active since Aug 2020
05 Aug 2020, 14:03
Terrible Service Experience
“Instant account opening” they said, it’s now 1 full month (not the 7-day SLA that was promised) since I app**** for a new account and yet it’s the same response every time I call. 1-MONTH!!!?
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Absa's replyOfficial
05 Aug 2020, 14:23Dear Ntobeko Mchunu
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***3
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply05 Aug 2020, 14:23
Official
Dear Ntobeko Mchunu
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***3
Kind regards,
Rezona Louw
Group Customer Care