Terrible service ever

Absa especially Atlyn, has a very very bad service, we are queing for just one phone booth in a very big facility, and no one seems to care whether you have been queing/standing on your feet or just to ask if they can help, one client takes almost an hour on their phone with music playing, I have been waiting on the que for almost an hour, I don't regret leaving them for Capitec Bank cos they will offer a seat in the meantime, but here no one seems to care, above