Terrible service delivery
I re app**** for a credit card due to me loosing my card. I went in on a Saturday and it was said to me that the card will be delivered in 3-5 working days. 9 working days later and still nothing. So last Friday the 12 July I called again. They said the card was never sent out for delivery. I had to wait another 3- 5 working days. Well another 5 working days had passed and still nothing. I am so glad I do not have a savings account with this useless bank any more. I will be closing this credit card and cutting my ties completely. Pathetic service
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Replies (2)
Absa's replyOfficial
22 Jul 2019, 11:24Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply22 Jul 2019, 11:24
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
22 Jul 2019, 11:25Dear Kirschnie Your complaint reference number is C-***1. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply22 Jul 2019, 11:25
Official
Dear Kirschnie Your complaint reference number is C-***1. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,