AR
Ant R
1 reviews | Active since Mar 2017
19 Apr 2021, 11:58
Terrible service
ABSA Bank has failed to update FICA, after three weeks of begging and pleading as i am unable to complete any transactions online. Phoned the call center today, as per them all my details are up to date yet i am unable to transact online therefore they cant assist me and theres nothing that can be done.
Dissapointing service, i will be moving my accounts away from absa.
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Absa's replyOfficial
19 Apr 2021, 15:59Dear Ant R Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply19 Apr 2021, 15:59
Official
Dear Ant R Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care