TERRIBLE SERVICE, CAN NEVER RECOMMEND THIS BANK TO ANYONE!!!!

<p> </p> <p>I app**** for a credit card online 2 weeks back, the application was online and everything was approved. the card was delivered to me 7 days ago.</p> <p>I went to the the bank to activate the card and i was told to come back the next day because it takes 48hours for the documents to be verified.</p> <p>i went back to the bank after 48 hours and i was told that there is a hold on my account and i must contact FICA. i got home and contacted FICA and they said their department doesnt deal with the credit card department enquiries and i must call the credit department. </p> <p>I really need the funds so i called the credit department and they told me that they dont know what is wrong and i must wait as they are going to escalate it.</p> <p>I decided to walk into a branch to get this mess sorted and everyone at the branch said they dont know what is wrong and they can not help but the funds are allocated.</p> <p>till now, I HAVE A CARD WHICH IS NOT ACTIVATED BECAUSE NO ONE SEEMS TO KNOW WHART THE PROBLEM IS OR WHO THE HOLD IS WITH. THE CARD HAS ALSO CHARGED ME AN INITIATION FEE.</p> <p>I have been with the bank for so laong and all my finances are with them but today i knew that its time to leave, you cant treat customers like this. it might look like you dont need me as i dont contribute much but word of mouth goes a long way. i am very disappointed in the bank.</p>