Terrible Service!!!!

I called on Friday 26 November for feedback on my loan application. I was told an agent by the name of Prince will call me in 10 mins. No one has called since Friday. I was asked to upload my statements online which I did then I emailed it twice and still no reply to say if it has been received. I tried calling the call centre again today and have been on hold for almost a hour. No follow up on applications is frustrating for a client. And to make matters worse you can't get through to the call centre to speak to anyone. You email and get no response so how do you get in contact with Absa????