Terrible Service

Was in a que from 09:30 to collect a cash send for my grandmother. At 10:30 when I was about to withdraw the money the machine switched off. I went to another ATM 10:41 to try and collect the cash send again I got an error 94 message where I couldn't get the money as it was already withdrawn, which I did not get the money.

When I went inside the branch to get assistance, I was told by the branch Manager Pamela le loux that I need to take a seat and que again to be attended by customer service consultant which was also long and had to wait, she mentioned that there were only 2 consultants to attend 20 -+ of individuals with different concerns that needed their help. As there's nothing that can be done.

This incident took place at the Absa Westgate.

I'm extremely disappointed by this service I got from queuing outside the ATM with 4 ATM and only one of them was working at the other once kept going on and off...

My granny is the one who needed the money urgently and I had to collect it for her and buy medication...I thought the process was quick and easy, but I couldn't believe that I left the branch 5 hrs later, just for a simple withdrawal.