Terrible service by Agnus Joseph

I received a call from Agnus Joseph offering me cover for my car with ABSA I-direct, I thought the offer was amazing so I took the cover. After receiving my insurance documents I picked up errors on my personal and car details, I then contacted this guy so that he can make corrections. Getting hold of him was a nightmare, he didn't respond to emails and I couldn't get hold of him only when I sent him an email telling him if he doesn't respond I'll have no choice but to cancel, he then responded. I referred a friend to him and she took out the insurance as well and uncounted same communication problems with this guy after taking out the cover, when he wants you join ABSA he is available but once you sign up he goes MIA.

Worried about my future with ABSA I-direct and knowing I'll definitely have hard time when it comes to claims by looking at this guy behavior, I got myself a cover from another insurer. I then sent Joseph my cancellation letter after trying to get him on the phone unsuccessfully. He didn't respond to my letter that was stating I am giving 30 days notice, to my surprise I receive an sms telling me about my next debit date when they were supposed to have debited for the last time the pervious month. I emailed Joseph again asking him how was it possible coz I cancelled, he rep**** saying he didn't receive my cancellation letter yet the email he is replying to was the same email the letter was attached on. He told me to resend it as well as new policy document, not wanting to urge I did just that attaching both documents on one attachment, he then claims he only received cancellation letter not new policy document, he then told me premiums has already been processed to go through and will not cancel my policy until I send new policy documents.

This morning debit order went through for both my new insurance and ABSA, Either this Joseph guy doesn't know how to fetch attachments from emails or ABSA I-direct is trying to hold on to customers they've already lost because of *********** staff like Mr Joseph.

Do not insure any of your items with ABSA I-direct.