Terrible Service by ABSA'S Consultant and Branch Manager

So here I am again to write my dismal experience only with Absa. I will keep this as short as possible. On 1 October 2019 I had visited the Absa in Vootreker branch. I had to withdraw my fixed deposit my previous compliant was this; you'll can view my profile. Needless to say that from a consultant helping me and the branch manager also, i abided by their requests (Get Doctors Letter to withdraw funds, although i had various at the time of visiting them both), and if you think that's worse I'm just starting, So let me start from 1 October 2019). I needed to break the fixed deposit of R1500 which i had invested for one year, I spoke to a a male consultant, said me that he is not accepting my Doctors Letter, it showed and stated why I need the funds immediately. But he didn't heed my plea, listen to me or accepted my Doctors letters which had every single details, despite seeing the letter (after about speaking for 45 mins to him), I approached the branch manager she was more rude with me, saying that the letter is not correct and I must go to my Doctor again and get another form (i did't have funds for this, as i had ask my uncle to borrow me some money to get the doctors note. afterwards she saw my note and also declined it although the reasons where clearly on the form why and for what i need the money, After much talking about withdrawing the funds over 40 mins, she said i must please get the Doctor note and ill be given the money on Friday-day (3 October). i kept reiterating that i do not have the funds to see a doctor that is why i went to Absa first of all. I spoke to her for roughly 1h20min. Now this is something i never tell you'll in start start in the start i phoned Absa's call center when i came home to speak, the he complaints where (i forgot here name?) she was completely abrupt and rude and once i finished let say about the fixed deposit she was even more rude, i als reiterated that i need do not have funds to see the Doctor for the letter. So, late on i went to one of my uncles house and he gave me money for the note. (P.S i needed money now i must pay with money to get money back?? is that fair??) i definitely don't think so as now I have a double expense, which i told the agent (Even the consultant and branch manager). This sums up day 1.

Today, 2 October 2019, i went back to the consultant who sent me straight to the branch manager, i handed over the letter and she says sorry go home i cant help you. LIKE REALLY?? So, i now was fed - up and whale in the branch i phoned the Absa Newcaslte mall branch, She said me to come in and she'll assist me, she done just that!! she send all documents off, but she said wont receive the money?? The doctor did write i am a new patient as his practice, and he wont write anything further as he is not in a finical department so he gave me his number to call if anything goes wrong.

In conclusion, please train consultants and managers (especially managers as), as what the manager in Vootreker ST did to me was completely wrong and *********, now if if i don't pay my uncle back his not going to help me in the future. This is totally unfair and creating huge problems and stress for me as now they MIGHT release the funds on Friday(MIGHT)?? Who will reimburse me for all the extra money i had to use?

To let you'll know, I need the money to consult with a surgeon and need to undergo a surgery or endoscopy. If you'll want proof of this please i will be more than gladly to give you'll my surgeons number.

NB!! I was suppose to go for the above mentioned today morning instead i had to wait and rest in pain. This is totally *********ly,so please early tomorrow 03 October 2019, so i can see the surgeon and book in the hospital. I do not think it's fair holding my money back also i am fully aware of the penalties and how it works, so please release the fix deposit i want to break it, as it's only been open for 3 months, an i really need the money.

Thank You Kind Regards Rakshendra Singh